If all the steps above cannot solve the issue, you can drop down “Help” menu and click “Feedback” to send us log file and describe your problem.

If you are recording video chat/conference, please jump to the next section to check the correct settings for recording.

Also, the sound volume on the recording tool bar must be turned up in order to record sound normally.

Make sure your system sound volume is loud enough before recording.

Launch the Mac screen recorder and ensure that you have selected System sound, Microphone or System sound and microphone in the drop-down menu of “Audio Input”.

Download and install the latest version of Apowersoft Mac Screen Recorder.

Those who are utilizing Apowersoft Mac Screen Recorder can refer to below suggestions to solve the no audio recording issue. For online version users, you can click the support icon on the toolbar and send us log file along with the details of this issue. If all the steps above fail to solve the problem, for Pro version users, you can drop down “Help” menu and click “Support” to send us log file and describe the problem. Thus Windows XP users may find that only microphone is clickable from the audio input menu, which indicates that those users can enjoy all the functions normally, except the system sound recording. Our new version of screen recorder does not support recording computer system sound in Windows XP due to the innovated audio recording technology. Otherwise, you need to re-launch the program to make it record sound successfully. Note that after you run the screen recorder, you cannot change the audio input device, which means that you cannot plug in or remove microphone from the computer after you have run the recorder. Note that if you choose “None”, then you won’t record any sound.Ĭheck whether you had changed the audio input device during recording Open the screen recorder and drop down “Audio Input” and check whether you have selected “Microphone”, “System sound” or both.

Check whether your actual device (such as “Speakers”) is selected as the default device, and make sure the audio device under “Recording” is available.Ĭheck the audio input that you’ve selected in screen recorder.

Right click the sound icon in notification area and select “Playback device” from the menu.

Check the playback device in your computer If you are using the free version or Pro version of Apowersoft Screen Recorder on Windows PC, then you can follow the steps below to fix the problem.

Troubleshooting Video Chat Recording Issues on Mac.

You can follow those steps to fix this issue. To help users better solve this problem, we summarize the following suggestions. Sometimes users who make use of Apowersoft Screen Recorder on Windows and Mac may encounter the issue of recording no sound.

Screen record on mac no sound